Frequently Asked Questions
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is simple and quick to use.
Personal Service
We’re a small but dedicated team, always here to help with whatever you need.
Accepted Payments
Countries we ship to:
We ship internationally via Fedex International Shipping
FAQ
How do I care for my Lechelle Petite piece?
All Jewellery from demi-fine to high jewellery requires care to maintain its beauty after wear. Use the micro-fibre velvet pouch provided in all orders to wipe down your pieces after every wear. Dampen the pouch with a little water and gently wipe down your piece. The best way to care for your collection is by not wearing them while showering, swimming, working out or washing dishes. Maintaining the closure free of debris/chemicals (shampoo/conditioner/soap) is key. To keep your gold jewellery shining - store it in a cool, dry place. Store pearls in proper jewellery box with velvet in-lining. Try not to get lotion or perfume on your pearls – it will destroy their luster.
What is your repair policy?
If you’d like to repair one of your pieces, please reach out to us directly at sayhello@lechellepetite.com for instructions. We offer a six-month warranty from the date of receipt on all pieces that have been unaltered or modified by a third party. All repairs within warranty will be complimentary. If your purchase exceeds our six month repair warranty we ask that you please send us your piece for us to inspect and we’ll forward a quote for repair for your approval. If we are unable to repair your piece for any reason, we will reach out to you directly with a resolution. Repairs take approximately 2-3 weeks to complete and you’ll receive tracking details once your piece has been completed and is ready to ship. If you live near our Duxton Hill showroom, you can reach out to us directly to schedule a date for pick-up. If you need your repair by a particular date, please let us know.
Shipping & Returns
Do you accept returns or exchanges?
We do not accept returns or exchanges for jewellery in Singapore. We advise buyers to visit our boutique to try the jewellery pieces prior to placing the order. For international orders, exchanges for all eligible items within 15 days of receipt for all pieces returned to us in their original packaging and in their original, unworn condition. Eligible items are non-custom pieces in unworn condition. Returns are processed in the order in which they are received. Once we receive your return, it may take up to 10 business days to process. If it has been more than 10 days since your return package was delivered to us, please contact us with your return tracking number so we can look into your order. Once the return is accepted, we will fully credit your account or give you the option to receive a Lechelle Petite digital gift voucher. The gift voucher never expires. If we feel, for any reason, that the request is not reasonable — if the jewellery is damaged or has been improperly used — we will not accept the return. Any bespoke or customised pieces are final sale.
Do you ship internationally?
Yes, we do ship internationally. Certain restrictions apply and are subject to change - please consult your destination country’s import/export laws or local customs office for more details. Should we not be able to deliver to you, a member of our team we will be in touch to cancel and refund your order. Due to changing import laws, our team might contact you for additional fees if necessary for a Fedex delivery to you. Expected arrival date for international orders is approximately 3-7 days from the shipping date.
Will I be responsible for paying custom fees on my order
Yes, depending on the destination country, you may be responsible for paying customs fees. Custom fees are not reflected in the checkout -- these fees are imposed by the government of the country where the package is being delivered and are not within our control. These fees are typically assessed based on the value of the items in your order and any applicable import duties or taxes. All packages at customs are subject to additional fees should your respective country’s import/export laws change. In some cases, you may be notified by the shipping carrier or customs authorities about any additional fees that are due upon delivery. If you refuse to pay the customs fees associated with your order, it may be returned to us, and you may be subject to additional charges, including return shipping fees. We recommend contacting us before refusing delivery. Should you return your package, you will not be refunded customs duties and fees. By law, we cannot change the value of order on commercial invoices. We adhere to all international import/export laws.
May I return an item on sale?
Unfortunately, all sales of items on sale are final.
Shopping FAQ
Do you provide a "Buy-Now, Pay-later" option?
Yes, we partner with Atome for payments in Singapore. For questions about installment payments on Atome, click here to learn more.
Can I include a personalized message with my purchase?
Yes, you will have the opportunity to create a personalized message at checkout. The message will be handwritten, enclosed in a white envelope, and will arrive with your gift package.
Is it safe to order on www.lechellepetite.com
Yes, it is safe to order on lechellepetite.com. We use industry-standard encryption technologies to protect your transactions.